We traveled in United's premium economy class, which is a far cry from the business class on many other carriers. The comfortable seats, the kind personnel, and most importantly, the timeliness of our flights, which all arrived on time or early, were our main points of satisfaction. They also did a fantastic job managing the baggage on time. They provided outstanding service in both their premium class and economy seats on the subsequent flights we had with them. For further details, go to the Airportsterminalguide website.